FAQs

Create account button is inactive

Check with your network system operator (typically your IT department) to make sure that FieldDoc is on the 'safe' list for your network. Other options:

Try a different browser.
Make sure your browser is up to date.

System says my password is incorrect but won't log me in when I change it

If you have not logged in for more than two years, you must contact [email protected] to re-activate your account. No data has been lost.

System won't recognize my password, I was just in FieldDoc!

Did you correctly log out of FieldDoc? Try clearing your browser cache and re-logging in. Make sure no one else is logged in using your credentials.