# Troubleshooting

This page is continually updated with commonly asked questions that the FieldDoc team receives. If you can't find your answer here, please [Get in Touch](/support/get-in-touch.md).\\

## Creating an Account

<details>

<summary>The 'Create Account' button is unresponsive</summary>

During the registration process, some users have reached out because the "create account" button on the registration page is unresponsive. In other words, they fill out the registration form but when they click the Create account button, nothing happens. Here are some tips to try if this happens to you:

1. Clear your browser cache and reload the webpage.
2. Make sure that your browser is up to date with any system updates.
3. Check with your IT department to make sure that FieldDoc.org is added to their safe list.

</details>


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