> For the complete documentation index, see [llms.txt](https://help.fielddoc.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.fielddoc.org/help-center/account-management/managing-your-account/sign-up-or-log-in-issues.md).

# Sign up or log in issues

If the “Sign Up” button isn’t working - for example, if it is unresponsive when you try to click it - try these actions.

1. Check with your IT department to make sure FieldDoc is added to the “safe sites” list or not being blocked by security settings.
2. Clear your browser cache to remove any stored data that might be interfering.
3. Try a different browser (like Chrome or Firefox) to see if the issue persists.
4. Ensure your browser is up to date with the latest version.

If you’ve tried all of these and are still running into trouble, let us know! We’re happy to help troubleshoot further.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.fielddoc.org/help-center/account-management/managing-your-account/sign-up-or-log-in-issues.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.